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Where are my free unlimited lives?

Kirsten_Deakin
Kirsten_Deakin Posts: 7 Level 2
in Support

Hi, I had a notification that everyone would have free unlimited lives all week but I only had them for 2 days?!

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Answers

  • PummyRaj
    PummyRaj Posts: 42,840 Candy Moderator

    Hello @Kirsten_Deakin Hearty Welcome Back to our friendly King Community 🤗

    I am sorry to hear about the issue in your game with the unlimited lives!!

    Can you please give me few details:

    1) Which country are you living in?

    2) When did you see the pop-up that "Free Unlimited Lives All week"? And which game?

    3) By any chance did you take a screenshot of that pop-up?

    I need these details as the offer was given for certain period of time but not for whole month. Once, you provide these details, I can check and get back to you with further assistance / information.

    Please post back your reply by typing in the comment box given below.

    Please stay safe & warm! 😷

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  • Kirsten_Deakin
    Kirsten_Deakin Posts: 7 Level 2

    I’m in the U.K, it said free lives all week not all

    month. I didn’t take a screenshot of the pop up I’m afraid. It was on Wednesday. I understand it is something you were offering after the U.K. was locked down due to coronavirus.

    thanks

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  • Kirsten_Deakin
    Kirsten_Deakin Posts: 7 Level 2

    Also it was on candy crush. I had 17 hours left last night then that disappeared 5 minutes later.

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  • Kirsten_Deakin
    Kirsten_Deakin Posts: 7 Level 2

    Any update?

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