Cezdiamond

Community Manager

Thanks for writing back. I will now elevate this issue to a King Admin and you should get a reply here on King Care. Please, please, please in the future play through Facebook or the Kingdom otherwise it will happen again. Thanks Elsa!

Hi Marcia, sorry for the delay in responding but thank you very much for posting here on King Care. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this…

Hi there, I am going to elevate this to a King Admin and you should get a message here on King Care. Please, please, please always play through Facebook or the Kingdom in the future, otherwise your progress won't be saved. Thanks Elsa!

Hi Unicorn thanks for writing back to let me know that you resolved the issue. I am going to elevate this to a King Admin and maybe she can help you with a bit more. Thanks Elsa!

It sure is! Were you previously connected on Facebook? I am going to pass this on to our moderator who will hopefully be able to get you back on track! Thanks Chicken Slayer!

I will give Cez a prompt that you have seen this and responded :) Thanks Chicken Slayer!

Ok, I am going to pass you over to one of the moderators who will see if she can recover it. Just for future reference though, its much easier to connect to something. Even if you don't play through it on computer. That way if you have to reinstall, or switch devices you can just sync the account and back to playing again…

Hi Erin, thanks for the information. I am going to elevate this to a King Admin and you should here from her hopefully tomorrow when she's back in the office. Thanks Elsa!

I will pass it on to one of the moderators :( Thank you!

Hi June, have you been playing the game through Facebook because they save your progress. If you don't play through Facebook the levels aren't saved. What I can do is to try to elevate your issue to a King Admin and maybe she can write you privately here. Thanks Elsa!