Candy Crush Jelly Saga

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Unable to log in to King account

King_admin

This discussion was created from comments split from: My progres on the game is lost. Help.

Welcome! 👋

Comments

mj27ourangel

stil hoping that someone could help me to get back to my last progress... i still cannot access my king account...

sbf80

Success! Thank you both so much for your help.

Xarly

Hey @sbf80 ,

This is done and should solve the issue! Please restart, and you will find yourself now in level 1253 (along with some sweet gold bars in compensation for the trouble).

Let me know if it works!

Thanks for the patience and the good vibes and sorry for some delay we might have had!
Xarly

sbf80

Xarly,
that would be perfect and (hopeully) will solve my issue.
Thanks so much!

Xarly

Hi @sbf80 !

Sorry for the delay, busy days! I've been reading through your comments and, sometimes, our Player Support team can also be busy, which means they might take some time.

Here is something that we can do though! Since I have the screenshot of your old account there, I can just move your new account to those levels. This will mean though that you will lose your own records (and will just have 2 stars on every level, although you can always go back and replay it).

How does that sound for you? If not, then I think the best option is to wait for our Player Support Team to talk with you and follow up with you privately.

I'll be looking forward to your reply!

Cheers,
Xarly

sbf80

Me, too!

Creative_Elsa

Well we can't say that we aren't trying, that's for sure! I just wish that some of these things were an easy fix.

sbf80

Thanks thanks so much, Elsa. You’ve been a great help and hopefully we can get my issue resolved.

Creative_Elsa

Hi @sbf80, what I am going to do is to tag @Xarly who is the Community Manager for this game. I know that he is going to be very busy on Monday but maybe by tagging him he will see your message and will be able to find out what's going on. If you don't hear from him by Tuesday and you still haven't gotten another email response please write me back here and I'll see what else I can offer you to solve this.

sbf80

Hi again Elsa,
i still haven’t heard back from anyone in the King community so I sent in anithervrequest today- the 4 th one I’ve sent. Can you do anything t help me with getting them to respond? I’m really getting frustrated. Thanks.

sbf80

Will do. Thanks again.

Creative_Elsa

Please respond to their message and tell that you had already tried of all of that before contacting them. Tell them that you just need them to go into your account and manually get your progress. They are supposed to help you so I want to give it a couple of more days to see if they do.

sbf80

Hi Elsa,
I emailed support and got back a form letter detailing all the info you've already given me about how to log in to facebook or through the king community, neither of which is working for some reason on my "old" ipad. I'm pretty frustrated- any other suggestions for me? thanks for your help.

sbf80

Thanks so much!

Creative_Elsa

That's a very good point that maybe it was a different email address. What I am going to do for you is to give you the link and I want you to complete the contact form.

https://soporto.king.com/contact

Make sure that you choose this topic and subtopic.

They can manually go into your account and move your progress. You should get an email from them with a ticket number. Just respond to that and they can help you continue on your journey to crush those candies!

sbf80

Also, I opened my king account a long time ago and wonder if it’s possible that on my “old” iPad my email address is different and that could be what’s causing the problem?

sbf80

So I got an email link to reset my password and I did that but it’s sinking my game to my “new“ iPad and only shows me at level 32. On my “old iPad I am on level 1253 And on that iPad which is the one I want to sync the game two I can’t log into anything to do that. Does that make sense?

Creative_Elsa

OK if it's saying that your password is incorrect, there should be something about "Recover password". Do you see that and can you click on it? It might send you an email with a temporary password. See if that works and let me know.

Image: https://us.v-cdn.net/6030983/uploads/editor/03/w1nx6ns86tte.png

sbf80

Or it says my password is incorrect. Tried to edit last post, but it wouldn’t let me for some reason

sbf80

Oh my new device, I do see those options, but if I log in there, it doesn’t sync to my game I’ve been playing.

Comments

mj27ourangel

stil hoping that someone could help me to get back to my last progress... i still cannot access my king account...

sbf80

Success! Thank you both so much for your help.

Xarly

sbf80

Xarly,
that would be perfect and (hopeully) will solve my issue.
Thanks so much!

Xarly

sbf80

Me, too!

Creative_Elsa

Well we can't say that we aren't trying, that's for sure! I just wish that some of these things were an easy fix.

sbf80

Thanks thanks so much, Elsa. You’ve been a great help and hopefully we can get my issue resolved.

Creative_Elsa

sbf80

Will do. Thanks again.

Creative_Elsa

sbf80

Thanks so much!

Creative_Elsa

That's a very good point that maybe it was a different email address. What I am going to do for you is to give you the link and I want you to complete the contact form.

https://soporto.king.com/contact

Make sure that you choose this topic and subtopic.

sbf80

Also, I opened my king account a long time ago and wonder if it’s possible that on my “old” iPad my email address is different and that could be what’s causing the problem?

sbf80

Creative_Elsa

sbf80

Or it says my password is incorrect. Tried to edit last post, but it wouldn’t let me for some reason

sbf80

Oh my new device, I do see those options, but if I log in there, it doesn’t sync to my game I’ve been playing.