Unable to log in to King account

_Elsa_

Well we can't say that we aren't trying, that's for sure!  I just wish that some of these things were an easy fix.

sbf80

Me, too!

Xarly

Hi @sbf80 !

Sorry for the delay, busy days! I've been reading through your comments and, sometimes, our Player Support team can also be busy, which means they might take some time.

Here is something that we can do though! Since I have the screenshot of your old account there, I can just move your new account to those levels. This will mean though that you will lose your own records (and will just have 2 stars on every level, although you can always go back and replay it).

How does that sound for you? If not, then I think the best option is to wait for our Player Support Team to talk with you and follow up with you privately.

I'll be looking forward to your reply!

Cheers,
Xarly

sbf80

Xarly,
that would be perfect and (hopeully) will solve my issue.
Thanks so much!

Xarly

Hey @sbf80 ,

This is done and should solve the issue! Please restart, and you will find yourself now in level 1253 (along with some sweet gold bars in compensation for the trouble).

Let me know if it works!

Thanks for the patience and the good vibes and sorry for some delay we might have had!
Xarly

sbf80

Success! Thank you both so much for your help.

mj27ourangel

stil hoping that someone could help me to get back to my last progress... i still cannot access my king account...