Save Misty disappearing before time up

belleabu

An update 
this week it happened
and today—it was there , new one.  Played 1st level, left game and now it’s gone again.  
All updates are good

wonder if others reporting this yet ? Or I’ll just have to accept it’s me lol

Xarly

Hey @belleabu ,

I took the case to the studio and I have good news and bad news:

Good news is you are not the only one and you are not going crazy here!

Bad news is that this is an issue that, although the studio is aware of it, is hard to fix. We will keep sending cases like yours but in the meanwhile, just make sure that you have the latest connection and that your game is up to date (as you mention yourself).

I have sent some compensations to your account so when you log into the game you will be able to find them. I hope this alleviates the troubles!

Cheers,
Xarly

belleabu

Thank you very much! And I’m glad it’s not just me.  Appreciate your response.  I enjoy a little extra competition within the game.  
Have a great day 

Cassy

It has happened to me as well.  I beat level 5 and Misty has disappeared.  According to the timer I still have 24 hrs left to save Misty.  I have followed the trouble shooting, but still no Misty.

belleabu

An update 
this is still happening

Xarly

Hey @belleabu ,

Thanks for raising it again and sorry that this is taking so long. We will forward your case to the Studio and we will get back to you with any updates as we investigate what the issue might be.

Cheers,
Xarly

belleabu

Thank you!  Was just providing update 🤗

Xarly

belleabu said:

Thank you!  Was just providing update 🤗

And I appreciate it! But a player having an issue like yours without an update is not something we wish to see here . It's been escalated to the studio and we are waiting for a response, although it might take some time since they're lately busy working on new features and upcoming content!

Cheers,
Xarly

zeppelin929

Also happening to me