Save Misty disappearing before time up

belleabu

The levels (special) for Misty, Odus etc are disappearing before the 48 hours is up.  I complete a level or 2, go to main screen and notice as the day goes on, it’s missing?

I am connected to internet, have reinstalled and all updates are up to date

playing on my iPhone 
thank you

_Elsa_

Hi @belleabu, so are you saying that these challenges disappear from your game before the time frame is up?  Also if you completed level 2, what happens when you go back into the game?  Is it totally gone so you can no longer see where you were at?

You are the first player reporting this so I am going to keep my eyes open here in the next few days to see if anyone else reports this.  It might be the beginning of a new glitch.  Thanks for posting here.

belleabu

Yes that’s exactly it!  After I completed 2 levels, it disappears.  I click on the book and the challenge is gone.  I was surprised that no one else posted about it.  It’s happened for a few times.  
Thank you for your response!  
I love those challenges 🤗

chococandy

Hi,  this is exactly My Problem,  too!

My levels disappeared just after I got my bonus of the fishing challenge.

Who can help? T

!Thanks

_Elsa_

Hi @belleabu and @chococandy, now we have to with this!  Before I elevate this to the Community Manager, I need to ask both of you to please do some troubleshooting from the links below.   Also please make sure that you are using the most recent version of the game.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

belleabu

Thank you 
Updates all good 
I deleted the game and reinstalled 
Sadly for me I lost my boosters 😞
I thought it was going to be ok since I use Facebook to log in.  😱

So I do have ‘Wake Odus’ 
I will try to get past the first 2 and see what happens after level 2

thdrbltz19

I’ve been having the same problem for over a week.
One moment it’s there the next it’s gone.
just had a “Save Misty” pop up (with like 22hrs left on it, not the normal 48ish) but I had to do something so closed the app and 10mintues later it was gone. Quite irritating. 
I’m on an iPhone as well, and my app is up to date.

belleabu

I deleted mine and lost all boosters
i got another challenge today or yesterday and it’s gone again 

Hoping they look into this 

_Elsa_

Hi @belleabu, @chococandy and @thdrbltz19, I am going to have @Xarly, Community Manager, check out this message.  He is very busy at the moment so he might not be able to get back here until some time next week.  But he will come and read this message.

belleabu

Thank you 😊 

Xarly

Hi all,

Thanks for raising this! Always make sure that your connection is safe while playing. That said, I will keep an eye so any new reports of this behaviour (from you here or new players is more than welcome).

Cheers and sorry for any inconveniences!
Xarly