Help needed to save the game

pluisje

hai , 
i can not save the game every time i get a message  there’s is a thechnical problem when i try to do it and I have not the daily boosters anymore almost for 2 weeks no can You help me white it I play on a iPad 
thank you

_Elsa_

Hi @pluisje are you playing the game through Facebook or the Kingdom because they save your progress?  I can't read what you wrote above but I can make out that they are asking if you have a King account.  Please give me more information so that I can direct you further.

pluisje

Hai @Elsa , yes I have a account , I play different games from the kingdom and I sign in whit my email not by Facebook  , but this is only one that give my troubles to sign in , I can’t save the game , and also haven’t any boosters , I can’t receive live or send , and I miss my weekly fishing with friend quest saddley 

_Elsa_

Where are you playing the game - mobile or computer?  I think you need to do some troubleshooting to see if it clears it up.  Clear out the history and then use one of the links below to troubleshoot.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Let's see what happens after troubleshooting.

pluisje

Hai @Elsa, I play with iOS , i already do something’s you suggested, but I did it again, doesn’t work , so finally I delete the app and then I restore the app now it works but it throw me back in my levels I think i was near level 900 , now I’m by level i think 700 , it doesn’t matter everything works now , and I play the levels again ,at least I know how to play levels 😁😁, thank you for helping me 

_Elsa_

I'm happy to hear that it's working again.  If you'd like to get back to your current level I am going to ask you to follow the steps on this link: 

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest