I want to deactivate FB but keep my CC current levels. I've searched FAQ's and cannot find an answer

smontano

I want to deactivate FB but keep my CC current levels. I've searched FAQ's and cannot find an answer

KingChewy

Hi @smontano - and welcome to our friendly community!! If you want to deactivate your FB account, all you need to do is make sure you have a King account!

Please the below link for further steps on how to link via a Kkng account.

https://community.king.com/en/candy-crush-friends-saga/discussion/177545/can-i-sync-my-progress-between-facebook-and-king-com#latest

Hope this helps!!

_Elsa_

Hi @smontano, I can offer you some help with this!  First I will need you to get a Kingdom account by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.