Allen not working

A77ie · November 2019

@firebombmarkus Hi Mr. Firebomb, Allen is not working for me again, user id 11026511222, please help! Thanks!!

bubba1943 · November 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/kl/bsrhpnwavyxs.png

firebombmarkus · November 2019

Hi @bubba1943 and welcome to our adorable Community 😊 From your screenshot I can see that you are on level 69. Can you explain this more to me? What is the problem? Are you not able to move on to the next level or you don't have more levels on your map?

bubba1943 · November 2019

"You're awesome! Take This reward and play the next level"
When I get to the next level there are NO REWARDS there. So where are the rewards???

firebombmarkus · November 2019

@bubba1943 Which rewards wxactly? Are you referring to Alan the alien and his boosters that he gives you in the beginning of the level?

A77ie · November 2019

Allen is not working for me user id 11026511222

firebombmarkus · November 2019

Hi @A77ie and welcome to our adorable Community 😊 I am so sorry this is happening to you. Can you tell me more about it? You don't have this feature at all or he just doesn't provide you with boosters at the beginning of a level? Which device and OS are you using for playing this game? What version is your game?

A77ie · November 2019

HI, its a samsunggalxay s7, not sure about the version of the game, but he just hasnt shown up

firebombmarkus · November 2019

@A77ie Ok, check if your game is up to date and if it's not please update it. In the meantime, try these troubleshooting steps for Android.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please note that the last resort is always reinstalling the game but if you do so you will lose all the boosters and lives you have collected.

bubba1943 · November 2019

Look at the picture, on the bottom of the picture it shows rewards at the end of the level that are to be carried to the next level
When I go to the next level there are NO REWARDS there. So where are the rewards???

firebombmarkus · November 2019

Ok, I understand now @bubba1943 Please check out the version of your game and update it if the game is not up to date. I will also need your user ID. If you don't know where to find it, please follow the instructions on the link below.

https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it-candy-crush-jelly

Allen not working

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