Lost everything with your game

Cat-13

I NEVER got my game fixed so i had to hit the reset button. After being at 1365 I'm back to square one. All that work down the drain because you never fixed window 10 and I couldn't get my messages or get back on Facebook. I want my game back if you can't reset me, please tell me how I can permanently delete your game off my computer. Thank you. (SO UPSET)

firebombmarkus

Hi @Cat-13 I am sorry you are having problems with our sweetest Jelly. What exactly is your issue? Did you lose your progress?

Cat-13

Hi Firebombmarkus. I lost everything. I couldn't get my messages or connect to Facebook. No matter what they told me to do. I tried everything. They told me to reset it and now it put me back to the beginning. I was at 1365 and now at 1.No boosters no free turns nothing. I'm so upset. I rather have king delete my accounts if they can't get me back to where I was.

firebombmarkus

Hi again @Cat-13 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗

Cat-13

I already did that yesterday and Got no answer.

firebombmarkus

@Cat-13 Did you recieve an automated email message?

Cat-13

??????? I uninstall the game. like they said. Reinstalled put me back at 1

firebombmarkus

@Cat-13 Where do you play your game?

Cat-13

HOME ON MY COMPUTER. 

firebombmarkus

@Cat-13 I thought which device and OS.

Cat-13

It doesn't matter I deleted the game like she said and reinstalled it and I'm back to square 1. OKAY????? I would like my game put back the level it was with everything or not at all. This is THEIR game and THEIR responsibility. they CHOSE to update a game which cause SO MUCH trouble with everyone for over a month. This is THEIR fault and it needs to be fixed. period.