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how long before its fixed

jezzajezza Posts: 42 Level 2

been down for a few days, how long before it gets fixed

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  • stan1981stan1981 Posts: 3,145 Legend

    Hmm? U mean u can’t log on? Or?

    check whether r u on the latest version ...

    Regards, 
    Stan
  • jezzajezza Posts: 42 Level 2

    any browser, chrome/ie/edge/opera will not load candy crush or candy crush jelly saga

  • Lola_PopLola_Pop Posts: 3,344 Community Manager

    Hello @jezza !


    I'm sorry to hear the games are not loading for you! Have you tried out these steps?

    Do you get any error message? If you do, what does it say? Would it be possible for you to send us an screenshot, please?

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  • jezzajezza Posts: 42 Level 2

    I dont need to try any steps, as usual, your site was down...thus waiting does the trick....

    all back to normal and thanks for not keeping us informed....

    I can understand why you dont have a contact us section.......would be loaded, especially with the translation of your levels ie:...

    Hard level....this means unless you want to spend lots of money with us, we will make thigs ridiculously hard to the point of altering things to make sure there is minimal chance of succeding.

    Extra Hard level, same as the above but inser words extra money and extra altering

  • jezzajezza Posts: 42 Level 2

    any ideas/appologies why with boosters the following can happen...


  • jezzajezza Posts: 42 Level 2

    my patience wears thin given the time it takes to respond

  • Lola_PopLola_Pop Posts: 3,344 Community Manager

    Hello @jezza and please accept my apologies for the delay!

    I'll tag our Game Experts @Sharon_Loose and @donnakessler who can maybe have more information and tricks on this level!

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  • Sharon_LooseSharon_Loose Posts: 657 Game Expert

    Hi @jezza I’m sorry I can’t help you on this level as I’m way behind you, I know some of the levels can be frustrating but really if it’s stressing you out that much you ought to take a break and come back to it when you are calmer. Surely if Kings site had been down then none of us would have been able to access the games and there would have been a revolution. I’m hoping that you will get a better board soon and get past that hard level. I sometimes think I’m never going to pass a level and then all of a sudden it all comes together. Good luck!

  • jezzajezza Posts: 42 Level 2

    Its a shame they are not graded slightly better....for example, 1-10 goes is classed as normal, 10-20 hard, 20-30 very hard, after then, send it back to the desingers and ammend things like lives etc.

    The game was down in many places, as over the years, I have become wize to the whoppers king comes up with for various issues.

  • Sharon_LooseSharon_Loose Posts: 657 Game Expert

    @jezza I know some are ridiculously hard, but I remember when playing candy crush round about level 500 probably in 2012 I was on a level for about 2 months, boy was that frustrating!

  • Chicken_SlayerChicken_Slayer Posts: 12,024 Superstar

    @jezza I understand waiting for a response is frustrating right now. I don't know if you are aware that many places are closed right now. People are working from home. People are self isolating. People are ill. It might be that instead of sitting ignoring you, that any of the above are responsible. Many places including King are not working at full capacity but are trying their best despite the circumstances.

    I had no issues playing the game as did many other players. I am sorry on this occasion you did. The troubleshooting is always a good idea regardless of whether you feel its Kings fault or not as it can then rule out any local issues which gets you help quicker.

    You are doing well to be so high. The levels are often changed following feedback as sometimes they are too challenging.

    And as a point to note. King do have a contact section. Often you get a quicker response here though as the CMs can directly report issues. You were helped the same day you posted the screenshot though.


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  • jezzajezza Posts: 42 Level 2

    Of course people are aware of closures at this time. The normal time to respond is/was a joke (seems to be faster now than ever....)

    For a game to be a game, the players need a chance of success, which can vary depending on skill/experience/luck etc. When a game varies its level of difficulty and becomes an unknown, most would leave and return at a later date (as suggested) or totally give up. What is then not needed is constant offers of boosters (many essential to even stand a chance) despite your videos of how to defeat some levels (the videos have things worng with them sometimes, like extra lives) to encourage people to spend money to avoid frustration.

    I think its time I scrapped this and found something else that offers level playing fields. Thank you for your various comments and its goodbye from me.

  • jezzajezza Posts: 42 Level 2

    And again proof, thought I would easily find some more, level 2757, absolutely impossible without boosters....absolute dead end...then, you get bomb and double fish boosters thrown in (no option to play without) and go through straight away with ample moves left....thats not fun is it...

    Wonder how long this will take to get a sensible reply

  • Chicken_SlayerChicken_Slayer Posts: 12,024 Superstar

    It depends what you define as sensible 🙂 I will however tag @LadyRaffie so that she can pass on your feedback to the studio. Hopefully if enough do complain they will alter it slightly. It is no fun when its frustratingly hard though I agree. I have spent all night trying to pass a high level for tips to help a player on another game and didn't have enough moves.

    It is 12:45 am though, so you will need to wait a while as I am not sure if she is in the community later..but its also European time, so that might make a difference depending on where you are.


    You can find out more about our Superstars here

     Beat the superstar and win gold!

    Farm heroes accept all request button is coming back, thank you studio and thankyou players for supporting it!

    Stay home 🧡 Stay safe. Protect the NHS 

    Farm heroes addict slaying chickens since 2013. Wife, mother, youtuber, blogger, co-running a group with Mr slayer, endlessly trying to defeat Rancid while raising younger versions of their dad and I. We have no chance!

  • LadyRaffieLadyRaffie Posts: 1,307 Community Manager

    Hello everyone,

    Thanks @Chicken_Slayer for the tag.

    @jezza Normally, here in Support, you will be fine other my colleague @Lola_Pop, any of our Game Experts or some of our Superstars. All of them do a great job, trying to solve players' issues. Or if it's regarding feedback, gathering all so I can pass it to the Studio, as in it's in this case.

    Sorry of you think the response was not at the exact moment you wanted, but as @Chicken_Slayer pointed to you it was in the same day. If after the suggestion of troubleshootings ,that will help you most probably to solve your issue, you decide to wait because you think that way is better, of course, it's your call.

    Now, you think level 2757 is way too hard? Thanks for feedback and I will make sure I will pass it to the Studio, see if they can have a look into it. On the other hand, I see your first screenshot is from level 2730, should I guess the difficulties from level 2730 to 2757 are ok? That is good, indeed!

    Againl thanks for your feedback. That is what help us to make the game more enjoyable and sweeter you for you guys.

    Have a Jellycious Tuesday 🤗




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