not getting lives from friends

Lola_Pop

Hello @stacyb1970 !

Adding to what @Spinnifix explained, I'd love to know if you're playing Candy Crush Soda or Jelly Saga, so we can investigate further.

Looking forward to your reply!

NamTruong2001

I have that issue, too.

Lumy

And,what you do?

What hapen't?

Lumy

I play with facebook,but I play with email i'm going to level 1,and is not ok.I am the level 2062,and I have an android.

Please tell my now what can I do!

Pitty_Kitty

@Lumy Hi :) you can play with Facebook account and play with a king account (login with email and password. No facebook) but the two need to be synced so you'll have the same progress and gold bars on both. Is this what you mean? :)

Pitty_Kitty

you can create a king account and then sync it with your fb account so your progress and gold bars will be transferred.

For this please go to king.com on PC because it doesn't work on mobile and then follow these steps:

https://community.king.com/en/blog/discussion/276733/can-i-sync-my-progress-between-facebook-and-king-com

One fb account can sync only once with one king account and vice versa. Neither of them can sync again with different accounts after. So, if in the future you wish to have your king account synced with a different fb account you should ask a community manager here to transfer your progress manually.

Marichap

I play on facebook gameroom.

Lola_Pop

Hello @Marichap and welcome to the Community!

I'm sorry to hear this is happening to you! However, Facebook Gameroom is a Windows-native app and consequently I'm afraid to say that you need to contact Facebook directly for further support.

You can also try to play the game outside gameroom and tell us if the problem persists.

Thanks a lot for your understanding!

Diamond_Lim

Hello again! Everyone! 👋

I just found great news about this issue, you can click here then you follow these steps of this issue that I hope this helps (Any Device) :

https://community.king.com/en/candy-crush-jelly-saga/discussion/311710/i-can-t-send-nor-receive-lives-via-facebook-fixed-update-your-game

🍭 Have a nice and safety day! Sugar Crush! 🍭

Spinnifix

Hello everyone!

If you have any problems, please do this first:

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Clear the cache. This is important!!

Good luck