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🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
New phone and lost all my completed levels
Answers
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Hi @Ren61987 and welcome to CC Jelly community :)
Do you have a King or Facebook account connected to the game, so you can save your progress? If yes, please read here:
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Provided you've been saving your progress, you can recover it again. The first step is to identify how you saved your progress before.
- If you used a King profile, go to the settings menu and tap the orange King icon, then just submit the email address and password you saved when you set up your King account. Once done, you should find your progress back.
- If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.
- If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.
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If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. In this case, please create a King account or connect to a Facebook profile.
CM @Lola_Pop @LadyRaffie could kindly manually restore your progress for you. For this, please tell us your game user ID so your game can be located. A game user ID is a number made of 10 digits.
Here's how you can find your game ID:
HERE on King app on mobile and w10 pc app
HERE on Facebook
Let us know, thank you :)
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Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on this game? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hello and welcome to our beautiful community
Please go to this link and it will help you, if not: Play level 1 again and finish it. Then please update and empty the cache and restart. I hope this helps. You can also find a lot in the help center. Either here on this page or on your device under the gear - question mark !!!
Good luck
Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck
I want to help you and navigate you better through the community.
Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.
I wish you a nice day & have fun 😊 I am always available for questions and help.
Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖
