I cannot access my Pyramid Solitaire Saga once again I am level 761. Please help.

Doggiedoorman

I cannot access my Pyramid Solitaire Saga once again I am on level 761 and do not want to have to start over once again. This is happening on a regular basis. Could you please help me!! Thank you.

kiara_wael

https://community.king.com/en/candy-crush-jelly-saga/discussion/311147/i-cannot-access-my-pyramid-solitaire-saga-once-again-i-am-level-761-please-help

Hi @Doggiedoorman . Welcome to our Community

Please report this to our Player Support Team here, so they can help.

and put your game ID , How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/311147/i-cannot-access-my-pyramid-solitaire-saga-once-again-i-am-level-761-please-help

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on this game? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this Game! 😉

If it's not worked, you can see Kiara the Superstar has answered you that we hope this helps too. 😊

By the way, this game support community is Candy Crush Jelly Saga (not Pyramid Solitaire Saga) while I will tagging @Lola_Pop move this thread to Pyramid Solitaire Support Community. 😊

I will also tagging @teresawallace44 the Pyramid Solitaire Expert Player that she can help on Pyramid Solitaire Support Community. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a nice and safety day! 😊

aijaziqbal

https://community.king.com/en/candy-crush-jelly-saga/discussion/311147/i-cannot-access-my-pyramid-solitaire-saga-once-again-i-am-level-761-please-help

Hi and welcome to the community.

Can you please explain a little bit more.

1. Are you recieving any message when you try to login or start your game. If yes please let us see the screenshot.

2. Is it loading and crashing if no message is displayed.

3. You mentioned that it happened before also. Did it happen on the same level before.

4. Lastly which device you are using to play your game.

Please check the below link for future refrence for pyramid sollitaire support section.

https://community.king.com/en/pyramid-solitaire-saga/categories/support-pss

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/311147/i-cannot-access-my-pyramid-solitaire-saga-once-again-i-am-level-761-please-help

Hi dear

Please Force Stop The Game >Clean Cache /History files of your device > Reboot Your device.

Be sure You are using updated version of the game.

If its not working please contact here 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.

Like this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps have fun