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Please help to restore my game it keeps going to level one
Thank you
Hi and welcome to the community.
Just make sure to login with same user id and try to play and clear a level as sometimes it take a little time to perfectly sync the progress. Otherwise check with the link provided above. But if nothing works for you. Please report to our player support below.
You may need your game id for this.
Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on this game? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
@cristinamaria Hi and welcome, do you have your game saved with a king or Facebook account.
Please do the standard troubleshooting tips
Check you device and game are up to date, if playing via an internet browser clear your browser cache, log out and restart your device, then log back in and see if this resolves your issue. Also try playing a level to see if this causes your game to sync to the server correctly
If not please see post below for help on getting your levels restored
What is going on with level 235. Supposed to collect orange, but no orange, and as soon as you drop to next level, NOTHING!! Literally nothing, to allow you to continue playing.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of March 18, the latest level available is 9745. Enjoy the new content and have a Jellylicious day! 🍭
