Why am I not able to login?

Melvin2015

Username and password is correct but not able to login.... How can I login and save my progress?

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/320719/why-am-i-not-able-to-login

Welcome to Sweet King Community! 👑

Oh! No! Have you still cannot connect to Facebook on this game? 😢

Don't worry about this problem! 

Please select your device that you are playing on this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)

Android

iOS

Kindle 

Windows Mobile 

Windows 10 MS App 

⚠️ Note ⚠️

If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Sukanta_Biswas

https://community.king.com/en/candy-crush-jelly-saga/discussion/320719/why-am-i-not-able-to-login

We warmly welcome you to the Friendly King Community's Candy Crush Jelly Saga forum.

Can you show me a screenshot of the error message you received while trying to log in to the game?

Also check here if your problem is that.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thanks!

safsac

I'm unable to log in also. Keep getting a connection error messages. I see others have the same problem. Any progress on correcting this?

hechicerilla

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1270233#Comment_1270233

Hello, some players have managed to resolve the connection error by turning off the Internet connection for 1 or 2 minutes when the error message appears, with the game open, after reconnecting the Internet everything worked correctly. I hope it works for you too 🤞