Help with CC Jelly

A1officer

When I try to play CC Jelly I get an error message stating something has gone wrong and they are trying to fix it. I had uninstalled and reinstalled the game. I have also cleared the cache. I have no problem with the other CC games. What else can I do to fix this problem.

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/332045/help-with-cc-jelly

Could you please share a screenshot of the Issue with us? It will help us help you!

Lady_Sarina

G'day @A1officer

Would you please check the thread below this one on the main support discussion page and see if it is the same issue please

Titled: Candy Crush Jelly not working on Facebook FIXED

That would be most helpful at this current time :0)

A1officer

cc jelly.jpg

This is the error message I receive when trying to open CC Jelly

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1492447#Comment_1492447

This error has been fixed and you can see how to get the fix 👉here👈! If this doesn't fix it then let me know, happy to help!

Have a Good Day!

A1officer

I tried another browser, Microsoft Edge. Did not work.

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1492580#Comment_1492580

Are you windows 10? If you are, then you can install the app from Microsoft Store! After you install, sign in in with the Facebook Account you were using earlier! And your progress will be synced and you will be able to continue from where you left off!

I am sorry, but some players are suffering from problems on Facebook and the Studio is having a look on the problems!

If you need any further guidance in installation or if your progress didn't sync on signing in let me know!

(You can also play on your Android/iOS/Windows Phone by installing the app in the Play Store/App Store/Microsoft Store respectively)

DeepshikhaSharan

If you issue is solved, please let us know, by clicking a 'Yes' on 'Did this answer help you?'

Lady_Sarina

G'day@A1officer

Thank you for posting the pic, that was helpful :0)

I see that it is the same issue as the thread I directed you to. As this is a duplicate post, I will tag you in the thread were people with the same issue are and you'll be able to read from the first page and see the help that has been given already and where we are actually up to on fixing that issue.