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Bogus “no internet” message

TaraFBTaraFB Posts: 13 Level 2
edited September 13 in Support

10 games started and then kicked off for no internet except I’m clearly connnected with full bars to the internet .


do better King … do better ..


Comments

  • Jenn781Jenn781 Posts: 16 Level 2
  • Hey! Would you like to give us your opinion?

  • SpinnifixSpinnifix Posts: 20,172 Sweet Legend

    Hello and welcome

    I am happy to pass it on. Please tell me your device and the game version! thanks

    @Lady_Sarina @Lola_Pop

  • Lady_SarinaLady_Sarina Posts: 3,443 Jelly Moderator

    Hi @TaraFB

    Check internet connections and basic housekeeping maintenance of your device here

    Last time we spoke it was stormy weather for me and unfortunately today is the same :0?

    Also just a side thought - data cables and power cables shouldn't really be next to one another as they can interfere with the magnetic fields of each other. I had mine in a "cable neatener" but recently separated them and even with this weather, the connection has been a little better. Just a thought though, as we do seem to talk together on this topic only?

    I'll look into it for you though :0)

  • Heshan_GHeshan_G Posts: 1,567 Level 4

    Same thing happened to me... you could restart the app and make sure your internet connection is working correctly

  • iggyblueiggyblue Posts: 5 Level 2

    Has often happened to me too, usually only when playing in the Royal Challenge, very frustrating 😖

  • krystiekrystie Posts: 24 Level 2
    edited September 28

    Started happening to me today... Almost every match either during "finding opponent" before match or after match is over. I lose my progress about 30-40% of the time. I updated the app and did all the basic fixes.

    I also could not get into the last tournament at all on my main device (android phone). I did login from a tablet and I was able to get into the last tournament and play a couple of games which normally triggers my main device to let me in but it did not. Version 2.74.3 currently, I don't know what version it was previously during the last tournament.

    Just noticed, when I click on my profile button it does nothing, I cannot view my profile anymore.

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