✉️Empty lives inbox after receiving a notification - Under investigation!

Lola_Pop

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Hey Jelly Crushers!

Some of you may have noticed that there are no lives in your inbox despite having received a notification:

The studio team is aware of the problem and is working hard to solve it. Just stay tuned, we'll post any new information we get from the team here below. 👇️

Thanks for your understanding, and thanks for your patience! 🤗

Lola_Pop

Hello Jellies!

It looks like the fix did not solve the issue for everybody, so the Jelly team is back investigating it.

Please accept our apologies for the inconveniences- we'll keep you posted here below! 🤗

helenstewy

hi my messages wont load it tells me I have 5 messages when I click on it nothing comes up

Lady_Sarina

Hi @helenstewy

Welcome to the Jelly Community!! :0)

Thanks for letting us know and I'll look into it 😀

Check out our Jelly Weekend Challenge on Friday's in the "Contests" section 🙌

StinkCat316

I have also been having this issue for the last 3 days, playing the game on Facebook, Firefox browser.

JanHughes

It says I have 5 messages but when I click on it, there's nothing there?

cashi59

Yes me

helenstewy

hi my messages wont work itistelling me I have 5 but when I open it there's nothing so cant get free lives its been like this for weeks please fix it

Lola_Pop

Hello and welcome to the Community!

We'd like to investigate further. Is this only happening on Facebook?

NamTruong2001

Me, too. :(

José_Savelkoul

Same here, it says 13 but then there's nothing...

NamTruong2001

Hello. My "message" says 3 but It's empty when I open it. (on Facebook).

Lady_Sarina

Thanks @NamTruong2001 as I play on Windows 10 an not through Facebook. This is helpful and helpful! :0)

janinemusefitz

Can’t figure this out

Lady_Sarina

Hi @janinemusefitz

Welcome to Jelly Community!! :0)

Yes this has been reported and being looked into👍

Do you play through Facebook?

Lesliewirth

I have not been able to figure out the way to add new friends, I downloaded the game to my pc and I have the same three players. How or where do I find new folks to play with

Lady_Sarina

Hi @Lesliewirth

Welcome to the Jelly Community!! :0)

Currently you can add friends through Facebook 👍