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Advertisements don't show and freeze game play
mossolbtraf
Posts: 1
Level 1
in Support
I have recently been having blank ad space pop up and I cannot continue with game play. It is just black screen. When I hit the back arrow it shows the game board but I cannot make any moves. I end up having to quit the game.
1
Answers
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Hi @mossolbtraf
Not sure which device you are playing on so here's a link for you to choose which device suits you
Please update game, device software and browser . Clear game, browser cache/history as these are the basic maintenance steps...
Let me know how you go with those steps first and always save your game before doing them.
I can provide better help if I know which steps you've already tried, which device and platform you are playing on (Facebook, Windows 10, Game App) and any screenshots are helpful to please :0)
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Hu. You are not the only one.
Some ads run in 30 seconds and the screen goes black. And when I click Back button. The game stops and I can't switch anything on the screen.
The only way I do is to exit the level. That's very unfair when you're about to win.
1
