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My levels are gone and all the items I have purchased
scherry100
Posts: 1
Level 1
in Support
I was over level 1400 and had purchased items. I am suddenly on level 1 with all my purchases gone. How can I get my progress and purchases back?
0
Answers
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Hi @scherry100
Did it return to normal after playing 1 level or after exciting the App and re-entering and signing in?
You can check this troubleshooting link also in getting your levels and progress back.
It's helpful to let us know as much detail as possible like the device and platform you are playing on.👍
Also which troubleshooting steps you've already tried. You can find these steps in the In Game Help Centre, Jelly Support Area Technical Issues and FAQ, Jelly Help Centre in Support Area and in the Jelly Discussions Area - Green Ribbon Quick Links Detailed Support Issues.🌻
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