No new level

souriscat

i am on level 5481 since 1 months ago.

no more new level.

my game is update,

my IOS is update.

.?????

Please help me.

Andres-2

https://community.king.com/en/candy-crush-jelly-saga/discussion/368725/no-new-level

Tagging Jelly moderators to help you @Nikolaos_Prodromidis @Lady_Sarina

souriscat

I dont know How to tag anybody.

can you help me? Andres-2

Lady_Sarina

Hi @souriscat

Welcome to Jelly Community :O)

Try these troubleshooting step links & I'll get this moved to the Support area of Jelly, which also has the Help Centre & Technical Issues FAQ. The In Game Help Centre is also a great way to receive assistance🌻

Syncing accounts

Moving to a new device

Game & Device compatibility

Getting your levels & progress back

souriscat

@Lady_Sarina

nothing help me, sorry.

Lola_Pop

Hello @souriscat !

I'm sorry to hear this issue wasn't solved! Can you please let us know the make and model of your device and the game version you're at? 😊