(FIXED) Sync issue: I see different levels on my devices

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2900822#Comment_2900822

Thank you now I can get it to the manager and find out what's going on 🤗

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2900822#Comment_2900822

Hello!

Unfortunately, I have to tell you about your rewards that you won't get them back. Once you uninstall the game you will lose all rewards and lives. Because it is not saved. Before you uninstall you can find out more in the help center. If you have GB, they stay. I'm sorry. Nice that you have now sent your ID number.

gervicky

Well, even King advise to uninstall/ reinstall in their help section so really, years of rewards lost because I did what they advised when nothing else worked.

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2902095#Comment_2902095

It's not always good to uninstall it right away. Always clear the cache first and check for the update. If you need help, please come by first and we will try to help you. I hope I could help you!

Have a nice day

nysnooter

It's happening again. Beat all levels on phone this morning, but tablet is not showing progress

nysnooter

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2899902#Comment_2899902

It's happening again. Beat all levels on phone this morning, but tablet is not showing progress

nysnooter

Phone just beat level 7425, tablet stuck on 7406. I know this was a known issue and it was resolved last week. Just want to confirm this is again a game issue and not me

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/430833/levels-not-same-on-different-devices

Thanks for the update. If you will please be sure that your app is up to date and you might want to do a quick reset on it. Log out wait a few seconds, then log back in and see if it caught up. 🤗

nysnooter

I did all that before posting.

nysnooter

Looks like the issue is back