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My friends list disappeared. I play on facebook. Any help will be appreciated.
Thanks
Hi there! Thank you for reporting this issue. The Studio is investigating the missing friends list. We appreciate your patience and understanding.
all my friends are gone for a long time too, but yesterday, they were all back, but today they are gone again. I got no problems with friends on the "normal" candy crushes, it's only the "jelly saga" that is affected.
Szia! És neked sikerült valahogy barátokat jelölni? Köszi
It’s been months since I’ve had friends or any lives. If you’re researching this issue it’s taking way too long. I don’t think anybody’s working on it. I’m gonna quit playing this game.
I’ve also had this problem and emailed them several times never has been fixed. Very frustrated.
SzeretnĂ©k barátokat hozzáadni a játĂ©khoz, de sehogy sem sikerĂĽl. SegĂtenĂ©l hogyan kell? Köszönöm
by not fixing the friends situation I don't even enjoy playing anymore. You should have been able to fix it with all your tech staff. It used to be fun, now it's just something to fill in time.
I logged into Facebook to add change my profile pic and the list list with over 138 lives disappeared. I’ve tried logging out, signing in with different logins, registering again, made sure I was active, etc but nothing returns my friends or lives. I don’t know what else to do
my friends have been missing for months and I’m tired of it getting no help from King.
We all have been complaining about our missing friends list for months now and still the problem is not fixed..I think we all would like to know the reason why..or is it because you don't want to fix the problem because you want us to just keep spending money on the game..
Any update on the missing friends issue?
Fix the missing friends problem I think we have waited and pleaded enough
Not fixed on my end. I have 1 friend that can't send very often.
i also have missing friends. I have to reconnect to facebook every time i play. So upsetting
@Alice454 @Dolphinlover38 I’m so sorry to hear you’re having trouble with your friends list. Our mod @DieOmimi experienced the same issue recently, but it looks like a new friends list has appeared in the game. Could you let me know if you’re now able to see new friends? If not, it would really help if you could share a screenshot from the game so we can take a closer look!
Why is the problem of missing friends not fixed yet for it seems we are all having this problem.
Hello I am on level 7806 and my friends list is also gone no lives to receive or to ask this has been going on for over a month so please fix.
I am not sure you understand all my facebook friends have disappeared from my friends list in the game. This has happened to several of us. We need it to be fixed please.
Nothing has helped. I hate to delete game. I don't know what to do.
If you play thru Facebook, then you can add players. Here is a thread that yo might be interested in 👇️
đź’•
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Hi and welcome the Jelly community. So sorry that has happened. Please do a soft reset on the game.
Log out of your game (Do Not delete the app). If you are using a phone turn the phone off, let it set about 10 seconds, then turn the phone back on and log in with your email and password.
It will take a while for names to show back up. Please be sure that your game is up to date.🤗
johamilton
Thanks for response. I play on Facebook so how would I sign out?
Hi sorry for the late response. It is just your sign in you use for Facebook. Tap on My Profile and you can log out there. Be sure you know your FB log in so you can get back in đź’•
Thanks but that didn't work. Any other suggestions?
Do you have the envelope showing?
In the upper right corner of this page I do.
I play on laptop if that matters.
So you are saying no names are listed in your envelope. Or that no one is sending out lives.
Can you open up your envelope and take a screenshot for me please. đź’•
I hope this is what you are talking about.
My sister and I play and some of my other friends, Sister is at high level than me but she doesn't show up
All my friends but one are gone.
Thank you so much for the screenshot.
Do you play thru Facebook or King? đź’•
Facebook I believe.
Why haven't I received any rewards for reaching level 10 000
How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
I have Jelly friends on my game I don't know how do I get them off?
I asked this before but to no avail it seems . My wife and I play as friends On CCJ . Why do we have to go through 40 to 60 plus names at times to find our friend ie: : my wife's name and she has the same problem finding mine to ask for lives and when the screen comes up to send lives it's the same deal this is getting…
🛠General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! đź“ŤAs of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! đźŤ
