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✉️Empty lives inbox after receiving a notification - Under investigation!

Lola_Pop
Lola_Pop Posts: 12,038
edited October 2021 in Support
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Hey Jelly Crushers!

Some of you may have noticed that there are no lives in your inbox despite having received a notification:

image.png


The studio team is aware of the problem and is working hard to solve it. Just stay tuned, we'll post any new information we get from the team here below. 👇️

Thanks for your understanding, and thanks for your patience! 🤗

Best Answer

  • Lola_Pop
    Lola_Pop Posts: 12,038
    Answer ✓

    Hello Jellies!

    It looks like the fix did not solve the issue for everybody, so the Jelly team is back investigating it.

    Please accept our apologies for the inconveniences- we'll keep you posted here below! 🤗

«134567

Answers

  • helenstewy
    helenstewy Posts: 0

    Newbie

    hi my messages wont load it tells me I have 5 messages when I click on it nothing comes up

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @helenstewy

    Welcome to the Jelly Community!! :0)

    Thanks for letting us know and I'll look into it 😀

    Check out our Jelly Weekend Challenge on Friday's in the "Contests" section 🙌

  • StinkCat316
    StinkCat316 Posts: 4

    Level 1

    I have also been having this issue for the last 3 days, playing the game on Facebook, Firefox browser.

  • JanHughes
    JanHughes Posts: 2

    Level 1

    It says I have 5 messages but when I click on it, there's nothing there?

  • cashi59
    cashi59 Posts: 1

    Level 1

    Yes me

  • helenstewy
    helenstewy Posts: 0

    Newbie

    hi my messages wont work itistelling me I have 5 but when I open it there's nothing so cant get free lives its been like this for weeks please fix it

  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited September 2021

    Hello and welcome to the Community!

    We'd like to investigate further. Is this only happening on Facebook?

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    Me, too. :(

  • José_Savelkoul
    José_Savelkoul Posts: 564

    Same here, it says 13 but then there's nothing...

  • NamTruong2001
    NamTruong2001 Posts: 4,374
    edited September 2021

    Hello. My "message" says 3 but It's empty when I open it. (on Facebook).

    3 message.PNG
    no message.PNG


Hey! Would you like to give us your opinion?

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