✉️Empty lives inbox after receiving a notification - Under investigation!

Lola_Pop · September 2021

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Hey Jelly Crushers!

Some of you may have noticed that there are no lives in your inbox despite having received a notification:

The studio team is aware of the problem and is working hard to solve it. Just stay tuned, we'll post any new information we get from the team here below. 👇️

Thanks for your understanding, and thanks for your patience! 🤗

Lola_Pop · October 2021

Hello Jellies!

It looks like the fix did not solve the issue for everybody, so the Jelly team is back investigating it.

Please accept our apologies for the inconveniences- we'll keep you posted here below! 🤗

helenstewy · September 2021

hi my messages wont load it tells me I have 5 messages when I click on it nothing comes up

Lady_Sarina · September 2021

Hi @helenstewy

Welcome to the Jelly Community!! :0)

Thanks for letting us know and I'll look into it 😀

Check out our Jelly Weekend Challenge on Friday's in the "Contests" section 🙌

StinkCat316 · September 2021

I have also been having this issue for the last 3 days, playing the game on Facebook, Firefox browser.

JanHughes · September 2021

It says I have 5 messages but when I click on it, there's nothing there?

cashi59 · September 2021

Yes me

helenstewy · September 2021

hi my messages wont work itistelling me I have 5 but when I open it there's nothing so cant get free lives its been like this for weeks please fix it

Lola_Pop · September 2021

Hello and welcome to the Community!

We'd like to investigate further. Is this only happening on Facebook?

NamTruong2001 · September 2021

Me, too. :(

José_Savelkoul · September 2021

Same here, it says 13 but then there's nothing...

NamTruong2001 · September 2021

Hello. My "message" says 3 but It's empty when I open it. (on Facebook).

✉️Empty lives inbox after receiving a notification - Under investigation!

No account yet? Sign up in 2 seconds to participate! 😉

Hey Jelly Crushers!

Thanks for your understanding, and thanks for your patience! 🤗

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Hello Jellies!

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