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Experiencing a problem passing level 255 in Candy Crush Jelly Saga?
Cezdiamond
Posts: 6,498 
in Support
Answers
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it did not work for me. i am using mobile game. i reset the game and the phone.Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
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I shut my iPad all the way down and restarted. It is still not working for me.Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
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Not working for me either. If we delete the game and reinstall will we lose all our coins and bonuses accumulated?Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
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Still not working for me either. If I delete the app and re-download it will I lose all my previous levels?Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
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Pleaseeeeee can you fix it? I've been waiting days !!Hello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
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Same here. Not working properlyHello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
-
Still not working for me eitherHello all,
Thank you for your patience.
I’m delighted to inform you that this has been fixed
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
If you have any issues or questions please come back to us, we are always happy to help!
Kind regards,
Johnny
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If I delete the app from the phone, doesn't that mean I will loose all the game progress? I don't have it synched with FacebookHello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny
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You will need to save your progress by connecting with Facebook or the Kingdom.Hello all,
If you are still experiencing the issue with the level (no Jelly on the second screen) then please delete and reinstall the app to make sure you have the latest version that includes the app update.
Thank you,
Johnny
