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(FIXED) Loading Issue on Windows
Comments
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Hi, sorry you are having this problem. Are you both on PC's? I play on the phone and I am fine.
Log out of your game and let it set a few seconds, then log back in with your email and password. That should do it. I just checked my game and it is working fine. 💕
Please let us know if the reset is working. If not we can report the issue. Just a heads up, we will not know anything until Monday.
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Lots of people are having this problem. I play on my phone and my game is fine. Are you playing on a PC?
Log out of your game and let it set a few seconds, then log back in with your email and password. That should do it. I just checked my game and it is working fine. 💕
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I use the app on my surface tablet. I can not log out, given I can't even load it. It simply crashes before opening it. It's a direct result of their most recent app update yesterday. And, yep, I've gone through all of the steps recommended in the email I received when I first reported the issue. It's at developer end and has nothing to do with my device capabilities or set-up.
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Thank you for sharing. This is a know issue. The app Candy Crush Jelly Saga had an update in the Microsoft Store on March 01, 2024. Since then, the app can no longer be opened. It gets stuck on the loading screen. The issue has been reported but we won't get a answer until Monday. I'm sorry your having issues but please be patient as we are working hard to get these issues resolved 🤗
