Level 981

csmilee · November 2019

I have been playing Candy Crush Jelly Saga for several years. However, this problem happened when I play level 981:

Image: https://us.v-cdn.net/6030983/uploads/editor/xb/kvtlawmqkbnx.png

Is there any way this can be fixed?

firebombmarkus · November 2019

Hi @csmilee and welcome to our adorable Community 😊 This is odd indeed. Is it happening only on this level? Which device are you using to play this game? I can see from your screenshot that you are playing on Facebook but I don't use it so I am not sure if this is Gameroom or not. Please answer my questions and then we will try some troubleshooting steps to see if they can help you.

csmilee · November 2019

It is on Facebook and not in Gameroom. I play it with Google Chrome.

firebombmarkus · November 2019

@csmilee Thank you. I will ask you to try these troubleshooting steps and let me know if it helps.

https://community.king.com/en/superstar-corner/discussion/267727/technical-issues-pc-windows-10-crashing-freezing-loading-errors#latest

csmilee · November 2019

I am unable to access these tips because it says I do not have permission to look at them. Also, I play this game on Windows 8.1.

firebombmarkus · November 2019

@csmilee Try these steps. They should work 😊

csmilee · November 2019

I cannot access the steps because it says I have a permission problem.

firebombmarkus · November 2019

@csmilee That's odd. I will check it out and let you know as soon as I find out.

firebombmarkus · November 2019

@csmilee This one should work

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook#latest

csmilee · December 2019

The game is working perfectly again. Level 981 looked normal again, and I just beat it.

firebombmarkus · December 2019

Excellent! @csmilee Thank you for letting me know 😊 Keep crushing 🍭

Level 981

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