Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

not getting lives from friends

2

Answers

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @stacyb1970 !

    Adding to what @Spinnifix explained, I'd love to know if you're playing Candy Crush Soda or Jelly Saga, so we can investigate further.

    Looking forward to your reply!

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    I have that issue, too.

  • Lumy
    Lumy Posts: 5

    Level 2

    And,what you do?

    What hapen't?

  • Lumy
    Lumy Posts: 5

    Level 2

    I play with facebook,but I play with email i'm going to level 1,and is not ok.I am the level 2062,and I have an android.

    Please tell my now what can I do!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    @Lumy Hi :) you can play with Facebook account and play with a king account (login with email and password. No facebook) but the two need to be synced so you'll have the same progress and gold bars on both. Is this what you mean? :)

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    you can create a king account and then sync it with your fb account so your progress and gold bars will be transferred.

    For this please go to king.com on PC because it doesn't work on mobile and then follow these steps:

    One fb account can sync only once with one king account and vice versa. Neither of them can sync again with different accounts after. So, if in the future you wish to have your king account synced with a different fb account you should ask a community manager here to transfer your progress manually.

  • Marichap
    Marichap Posts: 0

    Newbie

    I play on facebook gameroom.

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @Marichap and welcome to the Community!

    I'm sorry to hear this is happening to you! However, Facebook Gameroom is a Windows-native app and consequently I'm afraid to say that you need to contact Facebook directly for further support.

    You can also try to play the game outside gameroom and tell us if the problem persists.

    Thanks a lot for your understanding!

  • Diamond_Lim
    Diamond_Lim Posts: 167,055

    Hello again! Everyone! 👋

    I just found great news about this issue, you can click here then you follow these steps of this issue that I hope this helps (Any Device) :

    🍭 Have a nice and safety day! Sugar Crush! 🍭

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello everyone!


    If you have any problems, please do this first:

    Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Clear the cache. This is important!!


    Good luck

Hey! Would you like to give us your opinion?