Best Of
Re: All Stars 2026 Round 2/3 Final Knockout: Update
Can someone explain these scores in only one day?
Re: Episode Race counter isn’t advancing and my progress is not syncing
TThanks For the update as it still isn't fixed and I haven't heard back from anyone on my open ticket
No golden bars were given for the winning
I won the race 18020, didn’t receive any golden bars.
And btw Golden Chocolate Box is stuck on the same level, no progress.
Re: No golden bars were given for the winning
After Completed 19400 Level in candy crush saga in champion race showing position 1 but No golden bars received my user id is8403552742. Please look & correct as soon as possible
Re: No golden bars were given for the winning
It says “permission problem”.
Re: Does anyone else have problems logging in the game?
Can you try a different browser? Also, can you share a screenshot of the error message you're getting?
Thanks 😊
Re: Political Ads
Hey @Al15
Thanks for sharing this, and really sorry to hear that the ads are affecting your experience.
The ads you see in the game are provided by external partners, so the best way to get this looked into properly is to report the specific ad directly to the Support team. They can review it and take action if something isn’t appropriate.
Here’s how to contact them from the game:
- Open the game and tap the Settings (cogwheel)
- Go to Account & Help
- Tap Help Center
- Choose your topic, then scroll down and tap Contact Us
If possible, it really helps if you include a screenshot of the ad and when it appeared.
Appreciate you taking the time to flag this 🙏
Re: Political Ads
Yikes, I've watched a lot of ads and haven't seen anything political.
Re: Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
I wonder @QueenB if players have given up reporting things, or just that they're not in the Community. It happens on more than one of my devices daily and has been for a few weeks. Didn't report it as I thought it was being looked into, but from your answers here it doesn't seem to be showing as a problem. Mine happens after completing a level, not every time, but depending on how much I'm playing, quite a few times. Has happened twice already this morning, didn't take a screenshot, but I will next time it happens.
Everything is up to date with my game, so what is the suggestion for me to do please.
Re: Multiplier missing
My multiplayer is not working. I have already contacted support, checked for updates on my device and everything is up to date. I cleared the game cache, restarted my device, and even uninstalled and reinstalled the Candy Crush Saga app, but nothing has been resolved.