I cannot make an in-app purchase. ("Purchased failed! No money was taken from you account"). I am unable to move to level 396, in spite of having cleared 395 four times. After pushing a lot of buttons in hopes of moving forward, I did get a message that I'd "received help" (from another player, although I don't use tuse, accepted, but still can't advance to next level. Tried all configurations of restrictions in settings, connected to Facebook, rebooted iPad after every change. NO LUCK. Help?