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my husband played candy crush under me and didn't realize it was my account now I want to start it over so I know I did it how do I start from the beginning
Hi Kitkat1975!Are you playing on mobile or Facebook?On Facebook it is not possible to reset score and progress - however on mobile devices all you'll have to do is to un-install the game, reboot and then install the game again. If you had the game connected to Facebook the please notice that you'll get that progress back in case you connect the game to Facebook.Please also notice that you should use up your boosters and gold bars before un-installing the game.Cheers :-)
Hi Kitkat1975!
Are you playing on mobile or Facebook?
On Facebook it is not possible to reset score and progress - however on mobile devices all you'll have to do is to un-install the game, reboot and then install the game again.
If you had the game connected to Facebook the please notice that you'll get that progress back in case you connect the game to Facebook.
Please also notice that you should use up your boosters and gold bars before un-installing the game.
Cheers :-)
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…