Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

The claim reward screen is freezing after every game.

I am playing Candy Crush 569 on iPhone 6. After each attempt when the claim screen appears the claim reward button is faded and and cannot do anything.

Describe your question in more detail here (at least 80 characters please)

To ask your Question:

Accepted answers

All comments

Susienyer

I am having the same problem on my iPad. I do have the latest version downloaded. Getting a bit old because I have to completely close out the game and reopen if I want to play. Hope it gets fixed soon!

mine doesn't work even after I close out the game. I then have to wait several minutes to get back on.

Martha36

I would like candy crush support to send an update.. This issue started today.....

Craig.S

Problem exists on Windows Phone 8.1 as well. All software is up to date as of July 1st, 2015. It looks like they may be doing something, the Candy pop rewards screen has been turned off, so at least I can play right now without having to force-quit the game after each play.

It would appear the fix was applied. My game now runs perfectly on Windows phone. I reached the next candy pop reward, and it worked.

Craig.S

Problem exists on Windows Phone 8.1 as well. All software is up to date as of July 1st, 2015. It looks like they may be doing something, the Candy pop rewards screen has been turned off, so at least I can play right now without having to force-quit the game after each play.

Me too. Seems a lot of people having same issue on all versions of iphone. King support tells you to restart your phone (done, still doesn't work or reset game, done - still same issue of Claim Reward freezing (blanked out). Contacted them, as many others have and they just refer you to this site which offers no solutions, only continually adds people to the list that this issue it happening too. It even happens on Soda so doesn't seem like they want to resolve the issue.

Maybe time to find another game to play!

Caroline_Stahala

I am having the same problem on my iPad. I do have the latest version downloaded. Getting a bit old because I have to completely close out the game and reopen if I want to play. Hope it gets fixed soon!

develyn

I have the same problem and I am on the latest version of the game for iPhone 6.

Wunderbaum

Hi Gazbag55!

Which version of the game do you have installed? I suggest you update to the latest version here:

https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8

Cheers :-)

Accepted answers

All comments

Wunderbaum

Hi Gazbag55!

Which version of the game do you have installed? I suggest you update to the latest version here:

https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8

Cheers :-)

develyn

I have the same problem and I am on the latest version of the game for iPhone 6.

Caroline_Stahala

Maybe time to find another game to play!

Craig.S

Problem exists on Windows Phone 8.1 as well. All software is up to date as of July 1st, 2015. It looks like they may be doing something, the Candy pop rewards screen has been turned off, so at least I can play right now without having to force-quit the game after each play.

It would appear the fix was applied. My game now runs perfectly on Windows phone. I reached the next candy pop reward, and it worked.

Martha36

I would like candy crush support to send an update.. This issue started today.....

Susienyer

I am having the same problem on my iPad. I do have the latest version downloaded. Getting a bit old because I have to completely close out the game and reopen if I want to play. Hope it gets fixed soon!

mine doesn't work even after I close out the game. I then have to wait several minutes to get back on.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Levels are not syncing across devices - Edited by CM: Issue FIXED!
Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Booster wheel not working - Edited by CM: Under Investigation!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…