When I hop the frog on level 1218 the game crashes on both my iphone 6S and my ipad.

JLT1973

I get kicked back to my home screen on both of my devices. I lose a life and it does not take me back to my current position on that level so I have to start all over. I have totally closed out of the game on both devices and it continues to happen. 

Loppa

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

I have the same issue, been going on for two days now and I've spendt a lot of cash trying to buy stuff to clear the level without using the frog, but that is not possible. I would definately like a refund of my last purchases.

Barbara_G-Mayes

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

This is still a problem, I have the same on my Ipad

Nicky_Harrison

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

I have this problem too on iPhone and iPad

Britchie_

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

Just paid for extra lives then crashed while moving the frog. This was after losing 2 other lives for the same reason. I refuse to buy my way off of this level.

JLT1973

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

FIX IT!!!

squirrelnut58

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

I paid for extra moves and it crashed. I get so close and I move the frog and boom!! The game goes back to home screen. Very frustrating!!

Janice_Stringer

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

I have the same issue. Playing on FB does not help. Update on the issue is needed please.

Carrol_

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

Sadly I waited until it crashed 3 times before I investigated

Gina_R_Perez

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

I have the same issue on iPhone and iPad!!!

Kathleen-11

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

Same issue here!

Lu_Sam

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

I have the updated version and the frog problem continues .Screen 1455 has 15 moves less than the cell if I play in Facebook

Stine_Petersen

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

It still doesn't work

Justyna_Pawluk

Hi,

Thank you for reporting this. We are currently investigating the issue.

Until the issue has been resolved I suggest you play the game on Facebook or King.com.

Thanks for your patience and understanding.

- Mark, Team King Care

I have the same issue on iphone 6

TLD-2

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

When do you expect the update to come out?

Stephanie_Jacobs

Hi,

The issue has been located and solved in version 1.80 of Candy Crush Saga.

It might take a few days before the update is available in your app store. Until then I suggest you play Candy Crush Saga on Facebook or King.com

If you have set your mobile device to automatically update your apps then no further actions are required.

If you manually update your apps then kindly check this link:

Android: https://play.google.com/store/apps/details?id=com.king.candycrushsaga

iOS: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

Amazon: https://www.amazon.com/King-Candy-Crush-Saga/dp/B00FAPF5U0/ref=sr_1_1?s=mobile-apps&ie=UTF8&qid=1468493024&sr=1-1

Kind regards,

- Mark, Team King Care

Updated today and still isn't the fixed version. Have wasted boosters and unable to use my 9 hrs unlimited lives since I can't complete this level. Very frustrating! Hope fix is available soon!