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Where are my Facebook friends?

All my friends have disappeared in Candy Crush Saga on my ipad. I am the only one playing. They were all there yesterday

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Marjorie_Keeping

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I see these comments regarding lost friends were asked a year ago. What is the turn around time to have this fixed. I can't send or receive lives to or from my friends like I used to. I was hooked on this game...not so much anymore. Surely you could of found a work around in all this time!!

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I was on a higher level but couldn't find a friend - when I hopped down to a lower level which she had already passed ... her name showed up. All my software is up to date, I've reconnected etc. (sounds like a glitch in the game)

Lost all friends, lives, and picture on my person

Me too...

Cant find friends on my mobile

Same problem...

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

My friends disappear too.

Same here on andriod

Can't see my fb friends

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I have same problems. Today it wont even let me in to play at all. Boots me out when it starts to load after I click play.

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Same here ...still not solved yet...all boosters & lives gone due to uninstall & reinstall the app.

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Is there any update? Are we going to get back the lives and boosters? Any time frame?

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I lost about 980 lives and 300+ boosters. Will they be returned?

silviaclementte

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

obviously this problem doens't sold yet....

I have this question also but it is on a Kindle Fire HD

Me too! Called Amazon and no help. They walked me thru a couple of quick fixes but no luck. Hate playing by myself!!!!

Same here! So frustrating I need help to move to next level, but can't see any friends that play.

I guess they are still working on this problem. My friends are still missing also as well as my picture.

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I have the latest version and my friends list is gone. When will this be resolved? The next update? When will that be?

I have this question also but it is on a Kindle Fire HD

Mine too

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I am also having the same problem on my Android phone and IPad. I am confused because it shows this problem is solved when it clearly has not been solved. When should we expect the next update?

Same thing happened to me and i've just updated to the latest version and i lost my friend, items and lives, not happy!

Same here - can only hope we get everything back!

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

I've updated as well on my Android phone and still having this issue. So it's not solved

Same thing happened to me and i've just updated to the latest version and i lost my friend, items and lives, not happy!

Same here

Hi Everyone- Welcome to the King Care community and thanks for taking the time to report this. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-)
Please be sure to update to the latest version once it is available.
Thanks so much!

Are you going to restore all lost lives saved and all boosters lost aswell? I lost 300+ special candies while re-installing the game.

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