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On my friend's iPad when you play a level that asks you to "collect all required words", if you have any checked off when you loose, the check mark stays there when you try again. It only goes away if she reboots the iPad.
On my Kindle Fire when I get a check mark it disappears as soon as I find the next word.
Actual scores in both cases are correct but it forces us to keep track manually.
Hi Jane!
Which version of the game do you have installed?
I suggest you first check on Amazon Store to make sure you have the latest version installed.
If an update doesn't solve it then you might have to do a re-install of the game:
1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)
2) Un-install the app
3) Reboot your Kindle
4) Now it's time to download the app and install it again. Find the app on Amazon Store and click on 'install'
5) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.
Cheers! :-)