Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga won't load past 69% in the chrome web browser on all of the computers I manage

Candy Crush Saga won't load past 69% in the chrome web browser on all of the computers I manage. I have seen several reports about this on facebook and your forums, starting about 4 months ago, but there are no solutions posted. Our computers run linux but I've also seen people using windows 10, mac, and chromebooks report the same problem. It works in firefox but most people give up instead of trying another browser. If there's any way I can help debug this let me know.

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Cezdiamond

Has anyone else been experiencing this problem? Please let us know!

Thanks

nywizzer

The problem lies in Google Chrome on a Windows 8.1 64-bit machine.

Cezdiamond

Cezdiamond.....your fix DOESN'T work.....most of it is just fluff.....how about fixing the issue. I have been having the same problem for 2 months and I have done as you instructed above and still not fix. I am on Google Chrome. I refuse to use the other browsers and you shouldn't expect people to do that....you need to FIX this issue with your game.

Hi there- These troubleshooting steps resolve the problem for most players. However with updates in Flash please could you check out the information here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers We have checked our data and we do not have any reports of a widespread problem with our game, I am sorry we are not able to help further unless you follow all of the troubleshooting steps and check the game on another browser. Thanks!

Cezdiamond

@nywizzer These troubleshooting steps resolve the problem for most players. However with updates in Flash please could you check out the information here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

We have checked our data and we do not have any reports of a widespread problem with our game, I am sorry we are not able to help further unless you follow all of the troubleshooting steps and check the game on another browser.

Thanks!

nywizzer

Cezdiamond.....your fix DOESN'T work.....most of it is just fluff.....how about fixing the issue. I have been having the same problem for 2 months and I have done as you instructed above and still not fix. I am on Google Chrome. I refuse to use the other browsers and you shouldn't expect people to do that....you need to FIX this issue with your game.

Cezdiamond

Hi Mike- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Have a sweet Sunday!

Welcome! 👋

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Accepted answers

All comments

Cezdiamond

Hi Mike- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Have a sweet Sunday!

nywizzer

Cezdiamond

Thanks!

Cezdiamond

Cezdiamond.....your fix DOESN'T work.....most of it is just fluff.....how about fixing the issue. I have been having the same problem for 2 months and I have done as you instructed above and still not fix. I am on Google Chrome. I refuse to use the other browsers and you shouldn't expect people to do that....you need to FIX this issue with your game.

nywizzer

The problem lies in Google Chrome on a Windows 8.1 64-bit machine.

Cezdiamond

Has anyone else been experiencing this problem? Please let us know!

Thanks

Reklam
Candy Crush Ödüllü Reklam Gelmiyor
candidature crush saga restart when I click on some publicity
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Losing items
I reach 21 twice and did get a reward. I also passed a level and it said I did. i used my 10 gold bars to extend the play and used my flying saucer
Lost progress
"I am at level 17,000 but lost my old email access, so I recover my lost progress ?
How can one make money with Candy Crush Saga
How can I use my Candy Crush Saga to make money real cash?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…