Lost phone lost progress

Chammer

Hi 

I had lost my phone and never connected games to Facebook, and don't have backup. Now I lost all game progress. I do have my lost phone info.

Can someone help me? 

Thank you

Cezdiamond

Hi Chammer- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Malkam

Please can you help me too? Lost all progress as updating..

Cezdiamond

Please can you help me too? Lost all progress as updating..

Hi- I will send you a private message too. :-)

gwenmcewen60

I’ve lost my progress as well please help

Gwen mcewen

gwenm60@icloud.com

I was on level 6840 (approx) and had about 170 gold bars in the bank too!!!

please help me

Gwen McEwen

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1912571#Comment_1912571

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check HERE 

Or Please email Player Support directly from the game on mobile.

First make sure the game is connected to Facebook or a King account so the game can be restored on an account.

Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on! 

Glenn1972

Hi gwenmcewen60, greetings

With the link that kiara shared with you should be back in the game soon

If you have anymore questions don't be afraid to ask

Good luck in your game!