Cannot connect on facebook on mobile

Jay_Doshi

I am currently on lvl 2800+. Previously i used to get connected to my facebook account. but since last few months, i am not able to connect to my facebook account.

The most wierd part is, the game gets syncronized to my facebook and any level i play on my mobile is updated on facebook, but when i try to connect to my facebook through the candycrush app, it gives me an error saying you donot have access. Because of this i am now out of lives and cannot send requests also to my friends for life or help them.

I have gone through many posts telling to uninstall candy crush and reinstall again, but that is not possible as i will lose all my boosters which i will not want to. There is no place which tells me that how to save my boosters also.

Request you to give me a concrete solution as there may be lots of players who may be facing this problem.

Regards

One of my other friends is facing the same problem.

_Elsa_

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?

slassiter

Will i lose my levels if i reinstall?

slassiter

Please answer

mercerik

slassiter said:

Will i lose my levels if i reinstall?

@slassiter

Hi there! Welcome to the Community!

If you don't get a response right away it is because it is the 4th of July (Independence Day) here in the United States. We are spending time with Friends and Family.

Please give me a brief description of your issue so I can give you a solution that can help you go on with your game.

Thanks! 

_Elsa_

Hi @slassiter, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.