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Hi Rikki, that certainly had to be a shock for you. I am going to ask you to get your user ID # by following the steps from this link: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you have that number please complete the form on this webpage: https://care.king.com/en/contact Give them your user ID # and the last level that you completed. They can go into your account and make the change for you.