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Game stuck on loading screen iPhone & iPad

Crazy Cat Lad
Crazy Cat Lad Posts: 14,123 Community Manager
edited February 2021 in Support

Some iOS devices (iPhones and iPads) have an issue where the game gets stuck on the loading screen at start.

We are working on a fix for this and hopefully the game will be back on track shortly.

I will post any updates or news on this on the thread here.

A quick fix for this issue is to reinstall the game. Delete the app, restart the device and download the game again from App Store.

Please remember that Booster and Lives will get lost in the reinstall process. Your levels can easily be restore though by reconnecting the game to your account, find more info on restoring levels HERE.

If you lost any purchased Boosters or other purchased items, please email Players Support from the game's Settings and Help Center to get your purchases resent back to your game.

Thanks for your patience!



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