Problem signing in ..

Suad_Faisal

I m unable to sign in to kingdom profile. It always shows unknown error occured. I cant even spin the wheel or give lives to frndz..

Help me

_Elsa_

Hi Suad, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue? 

Suad_Faisal

No. The problem is solved by now.  Thnx anyways 

Isos

I’m also unable to sign in to kingdom profile. It always shows unknown error occured. I cant even spin the wheel and collect other ‘treats’

_Elsa_

Hi @Isos, I just responded to you in another message.  Please try some troubleshooting to see if it clears up.  Clear the history and make sure that you have the most recent version of the game.  Then click one one of the links below to complete the troubleshooting. 

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device