Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
If you have saved the game by connecting it to Facebook or Kingdom you can restore the progress anytime on any device by connecting the game to your account.
Try with reinstalling the app, it should help to get the game back on track. Delete the app, restart the device and download the game again from App Store.
I hope this helps!