Candy crush

Afroz_Khan_A

Hi,

I wanted to update my brother's phone and to make sure he didn't lose his levels on Candy Crush, I connected with my Facebook account (as recommended on several websites and forums). But then all his levels disappeared and now he has to start back on level 0! I tried recovering the levels with his email address, but it always says "no account found for email". Could it be he played without signing in? And if it is ossible, how can I recover his levels? I also don't have his game ID number, and I don't know where I could find it? Would it be the same as the ID before I connected with Facebook? he had a high level (in the 165's I think) and played for years, it would really be sad if he lost everything! Can you please help me?????

_Elsa_

Hi Afroz, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this problem?  I can help you with this.  First you need to get his ID number: https://care.king.com/en/blog/article/what-is-my-user-id-and-where-can-i-find-it

Once you get this number write back here in this message and I can then elevate it to a King Admin who can look into the account and get him back on track!

Afroz_Khan_A

9998237315

8980355916

Afroj2768@gmail.com

I not remember but this three id that candy crush id is there

Afroz_Khan_A

& thank you for rply 

Now please replay fast i brother wants that id any how 

He always asking me u get id but i always replaying no 

Please do some thing fast please 

_Elsa_

Ok I am going to send this information to a King Admin now.

Cezdiamond

Thank you @Elsa

@Afroz I have added 165 levels to this ID 8980355916 let me know if this works :-) 

Thanks!