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I upgraded to the IPhone X and lost my progress. I wasn’t logged in with Facebook and didn’t have an account. I can’t go back to my old phone. It’s been restored. This has never happened before when upgrading phones. Please help
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Thanks @Elsa
@Coljad please make sure that you now create a Facebook or Kingdom account and link the account to your game. I will then send you a private message so that we can get you back on track :-)
Thanks!
Hi Caljad, sorry for the delay in responding. This has happened to you because Facebook saves your progress so without logging in you can lose your levels and boosters at any time. I will elevate this to a King Admin who will write you privately here on King Care. She won't be in the office until Tuesday and will have a lot of messages to respond to so please be patient. Please sign up with a Kingdom account so that once she gets your levels corrected you can then continue to play the game the Kingdom.
