Lost progress

Zsolt_Berek

Dear Support,

After refreshing Candy Crush Saga I lost my special candies (5-7 Color bomb, 5-6 Jelly fish, 7-9 Coconut wheel, 3 Red Hand and 2 lollypop hammer) and I am at level 1474 from level 2170-2175. I don't know exactly the level, but I remember passing level 2170. Can you help me got his thing back?

I got a message from you with a ticket ID (6693336) But I cannot find it... Sorry.

Many thanks in advance,

Zsolt

_Elsa_

Hi there, sorry to hear about your issue but thank you for writing us here on King Care.  I will elevate this to a King Admin who can help you with the levels.  Since we are going into a holiday weekend, please don't expect a response until the beginning of next week but you will be getting a private message here on King Care.

Zsolt_Berek

Thx Elsa, I am waiting for the answer.

Cezdiamond

@Elsa thanks for passing on :-) 

@Zsolt Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)