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Lost Progress
David_Kunda
Posts: 4
Level 1
in Support
Just got a new iPhone 8. I did not utilize Facebook to sync my progress. When I restored the backup, I was back at level 1. I was on or around level 360 before the restore. Is there anyway to get this back? No way I am going through all of that again.
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Answers
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Hi David, Were you not playing with Facebook or the Kingdom because they save your progress? I can elevate this to a King Admin but she won't be back in the office until next Tuesday because it's a holiday weekend. Please make sure, that in the future you play through either Facebook or the Kingdom otherwise it will happen again which can happen with a game update, an IOS update or any glitch for that matter.
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No I did not and I was not aware that needed to happen. Let me know if anything can be done regarding the progress but I assume I will have to wait until next week. Thank you.
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Yes, I have created an account in Facebook. Unfortunately it has me starting all over. Is there anyway to fix this and get back to level 360?
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Hi David, yes Cez can get you back to your current level. I will make sure that she sees your response and she will write you privately here on King Care.
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Hi David, I sent her another message so hang in here until she gets back to you. I'm staying on top of this.
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Thank you
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