How do I get lost progress back.

Yemi_Holmes

Hi,  I've been playing CandyCrush on my mobile phone.  I recently got a new phone and tried to use Facebook to synchronise my progress to the new phone.  However instead of copying my progress across it reset my level back to 1.  I was on level 1322, how can I get my progress back?

Cezdiamond

Thanks @Elsa

@Yemi Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

_Elsa_

Hi Yemi, see if anything here helps you:  

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level

Also read this blog on how to move your progress to a new device?

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

If none of these work for you, please write back here and I can try to elevate this to a King Admin.  But because it is a holiday weekend she won't be able to respond back until next week.  So please, let me know if any of those links resolves this otherwise when I'm back online at the beginning of next week I will elevate it to a King Admin who will be able to offer you further help.

Yemi_Holmes

Hi Elsa, I'm still not able to recover my progress, can you elevate this to a King Admin.  Thanks & Regards Yemi

_Elsa_

Yes I can Yemi and yes I will.  She will write you back privately here on King Care.  She won't be in the office until tomorrow and she might be a bit backed up with issues so hang in here and you will hear from her.

Cezdiamond

Thanks @Elsa

@Yemi Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)