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I just logged into facebook on a new device and it started again at level 1, i checked my old phone and it updated back to level 1 as well. Can you please revert me to my last level , i use facebook back up on android
Hi CordeliaSimamane, I will elevate this to a King Admin who will write you here privately and try to help you resolve your issue.
Hi so sorryi took forever, work has been busy, i done as asked and it did not work
Hi there, sorry for the delay in responding. Since you are playing through Facebook then your progress was saved. Let's try this first. Shut down your device, wait about 10 seconds and then reopen it. Open up the game and log out of Facebook and log back in. It should bring you back to your current level. Please write back here to let me know if it worked for you because if it doesn't then I can give you further direction.
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
